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International Shipping
Do you ship to my country?
	Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
	We accept PAYPAL, Credit Card, personal and company checks, or Money Orders as your payment options. If using Paypal or a credit card, the transaction is securely processed directly by the Paypal transaction gateway. To ensure the privacy and security of your financial information as you shop on our web store, Tubemonger does not see, store or maintain your PayPal and/or credit card information, other than contact, billing and shipping address(es). Please refer to the PayPal website for their privacy and security policies.
When will my order ship and what are my shipping charges?
	Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
	Returns and Warranty Tube Condition: We guarantee all tubes for Authenticity and Quality. New Old Stock (NOS) is a term often abused online for used or like-new tubes. Tubes that we describe as “NOS”  are tubes with no socket time except for testing on our equipment. All other tubes will be listed as Like New or Used depending upon the condition and amount of use. All tubes are tested and matched on at least one of the following top of the line and regularly calibrated tube testers, including: the Hickok 580 Lab Grade Tester, or the Hickok 600A/6000 tube tester, or the Hickok 800 Dynamic Mutual Conductance tube tester. Where described, some tubes may be pre-tested by our sources on AVO (British), Hickok 539C, Hickok 752, TV-7DU and Funke (West German) testers. Sound: We cannot guarantee “sound” of specific tubes. We can only vouch for the electrical properties. How a tube sounds is a function of the system synergy, acoustics and personal preferences etc. The same tube can sound different in different systems. Any reviews of tubes on our site or on other on-line forums are observations of one person based on their system and personal preferences. There is no such thing as the best tube in any category. However, there are tubes that can be regarded as more desirable than others. Microphonics: Just like the “Sound” above, there is no one foolproof test for microphonics. The same tube can be microphonic in one setup and work perfectly in another. If the tubes are microphonic and unusable in your system, we may, at our discretion, either choose to replace it or offer store credit on case-by-case basis. Tubes will be replaced ONLY for electrical faults. Please, no tube rolling at our expense. If there is a problem with your tubes, please e-mail us with details of your purchase. Please also see our Terms & Conditions for complete details regarding our return policy.